FAQ
Frequently Asked Questions (FAQ)
1. Ordering & Payments
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment options.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 12 hours of purchase. Once processing has started, we cannot guarantee changes. Please contact us as soon as possible.
Q: Do you offer discounts or promotions?
A: Yes! We frequently run special promotions and discounts. Sign up for our newsletter to stay updated on exclusive offers.
2. Shipping & Delivery
Q: How long does shipping take?
A: Shipping times vary based on your location and selected shipping method:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 7-14 business days |
| Expedited Shipping | 3-7 business days |
| Express Shipping | 1-3 business days |
Q: Do you offer international shipping?
A: Yes, we ship worldwide! Delivery times may vary depending on your country and customs processing.
Q: How can I track my order?
A: Once your order ships, you will receive a tracking number via email. You can track your order through our website or the courier’s website.
Q: What if my package is lost or delayed?
A: If your package is delayed or lost, please contact us, and we will work with the carrier to resolve the issue. For lost packages marked as "delivered," we recommend checking with your local post office or neighbors first.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused and unopened items in their original packaging. Some exclusions apply (e.g., personal care products, final sale items).
Q: How do I request a return?
A: Contact us at 📧 [Your Email] with your order number and reason for return. We will provide return instructions.
Q: Do I have to pay for return shipping?
A: Yes, customers are responsible for return shipping costs, unless the item is defective or incorrect.
Q: When will I receive my refund?
A: Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.
4. Products & Stock
Q: Are your beauty products cruelty-free?
A: Yes! We are committed to ethical beauty and ensure our products are cruelty-free and made with high-quality ingredients.
Q: Do you offer size guides for fitness apparel?
A: Yes! Each product page includes a detailed size guide to help you find the perfect fit. If unsure, feel free to contact us for assistance.
Q: What if an item is out of stock?
A: If an item is out of stock, sign up for a restock notification on the product page, and we’ll notify you when it’s available again.