Return Policy

At Much Pretty Beauty & Fitness, customer satisfaction is our top priority! If you are not completely satisfied with your purchase, we’re here to help with easy returns and exchanges. Please review our return policy below.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:
✅ Return request submitted within 30 days of delivery.
✅ Item must be unused, unworn, and in its original packaging with tags attached.
✅ Item must not be a final sale, personal care, or customized product.

⚠️ Non-Returnable Items:

  • Beauty & personal care products (e.g., skincare, cosmetics, hygiene items)

  • Opened or used fitness equipment & accessories

  • Gift cards & digital products

  • Clearance & final sale items

2. How to Initiate a Return

To start your return, follow these simple steps:

  1. Contact Us at 📧 [Your Email] with your order number and reason for return.

  2. We will provide return instructions & a return shipping address.

  3. Ship the item back in its original condition with tracking details.

  4. Once received, we will inspect the item and process your refund, exchange, or store credit within 5-7 business days.

3. Refund Process

  • Refunds will be issued to your original payment method (credit card, PayPal, etc.).

  • Shipping fees are non-refundable, except in cases of incorrect or defective items.

  • Refunds may take 5-10 business days to reflect in your account, depending on your bank.

4. Exchanges

  • If you wish to exchange an item for a different size or variant, please contact us first.

  • Exchanges are subject to product availability.

  • If the requested item is unavailable, we can offer a refund or store credit.

5. Defective or Incorrect Items

We sincerely apologize if you received a defective, damaged, or incorrect item! Please contact us within 7 days of delivery with photos of the issue, and we will arrange a replacement or full refund at no extra cost.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs, except in cases of incorrect or damaged items.

  • We recommend using a trackable shipping service, as we are not responsible for lost return packages.

7. Cancellations & Order Modifications

  • Orders can only be canceled or modified within 12 hours of purchase.

  • Once an order has been processed, we cannot guarantee changes or cancellations.